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Cancellation
Requests can be made while an order remains in a cancellable status.
CUSTOMER POLICY
Refund & cancellation
We want orders to be straightforward and fair. This page explains the operational baseline for cancellations, refunds and order issues.
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Online refunds
Approved refunds are initiated through the relevant payment provider.
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Order issues
Report damaged, missing or incorrect items with the order details as soon as possible.
Cancellation
Customers may request cancellation while an order is still in a cancellable status. Once an order is out for delivery or delivered, cancellation may no longer be available.
Refunds for online payments
When a cancellable paid order is approved for refund, the refund is initiated through the relevant payment provider. The final credit time depends on the payment provider and the customer's bank.
Damaged, missing or incorrect items
Contact support as soon as possible with the order number and details of the issue. Bhandaarbox may request photographs or other evidence where appropriate before resolving the case.
Online payments only
Bhandaarbox accepts online payments through the payment gateway(s) enabled by the business. There is no cash-on-delivery option in this project.
GST and invoice corrections
If an invoice needs correction because of an incorrect customer detail or tax classification, contact support promptly so the transaction can be reviewed.
For production use, the business should have this policy reviewed by its legal/tax adviser and keep the published version aligned with actual operational and payment-provider rules.