Quick answers for everyday shopping.

Find the basics about ordering, payments, GST invoices, refunds and the Bhandaarbox shopping experience.

How do I place an order?

Add a product to your cart or choose Buy now, enter your delivery details and complete the available online payment.

Can I use more than one payment gateway?

Yes. The business can enable supported gateways and configure automatic amount-based routing from the admin payment control center.

Is cash on delivery available?

No. This project is online-payment only.

How do GST invoices work?

Product GST follows the configured category rate unless a product-level override is set. The invoice records taxable value, CGST and SGST where applicable.

How do I request a refund?

Use the Refund & Cancellation Policy and contact support with the order number and reason.

If you cannot find an answer here, use Contact Us or the Grievance & Support page and include the relevant order details.

About Bhandaarbox

Bhandaarbox is being built as a customer-first digital marketplace focused on bringing everyday shopping closer to villages, towns and communities across India.

Our Mission

Our mission is to help make modern digital commerce more accessible, convenient and practical for communities that are often underserved by mainstream online shopping.

Our Vision

We envision a connected local commerce experience where customers can discover daily essentials, order online and receive products closer to home.

Contact & Support

For order questions, payment support, delivery assistance, refunds or other customer queries, use the Bhandaarbox customer support channels.

Customer-first shopping