CUSTOMER SUPPORT

Need help? Let's get the issue to the right place.

If an order, payment, refund, delivery, seller or privacy issue is not resolved through normal support, use the published Contact Us details for escalation.

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Order details

Include your order or invoice number so the support team can locate the transaction.

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Registered mobile

Use the mobile number connected to the customer account where applicable.

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Evidence

Photos or payment references can help when an issue involves an item or transaction.

What to include

  • Order or invoice number
  • Registered mobile number
  • Issue summary and relevant dates
  • Photos or payment reference where relevant

Response and escalation

Support should acknowledge and handle the matter according to the applicable business policy and legal requirements. If the issue remains unresolved, the published Contact Us details can be used for further escalation.

For a faster resolution, keep the original order confirmation, payment reference and any relevant photos available.